Frequently Asked Questions

All our sheet sets are made from 800-thread-count long-staple Egyptian cotton with a sateen weave for a luminous sheen and buttery-soft feel.

Egyptian cotton has extra-long staple fibers that produce stronger, finer threads. This means softer, more durable fabric that gets better with every wash. Our cotton is sourced from the Nile Delta region.

Yes. Every Chilango Home product features hand-embroidery or hand-loomed elements crafted by master artisans in Oaxaca, Hidalgo, and other regions of Mexico. Each piece takes 12–15 hours of meticulous handwork.

Our products are OEKO-TEX Standard 100 certified, meaning they are tested and free from harmful substances. Our down products hold Responsible Down Standard (RDS) certification, and our organic cotton items are GOTS certified.

Yes! Our Monogrammed Pillowcase Pair can be personalized with your initials. Choose from classic serif, modern sans, or script font styles. Personalized items take 5–7 additional business days for artisan production.

Yes — free standard shipping on all orders over $150 within the continental United States. Orders under $150 have a flat $15 shipping fee.

Standard shipping takes 5–7 business days. Expedited shipping (2–3 business days) is available at checkout. Most orders are processed within 1–2 business days.

Yes, we ship to select international destinations. Rates and delivery times vary by location and are calculated at checkout. Customs duties and taxes are the responsibility of the recipient.

After your purchase, you will receive a confirmation email with your order number (folio). Visit our Track Order page and enter your order number and the full name you used during checkout.

We offer a 30-day return policy for items in original, unused condition with all packaging intact. Personalized/monogrammed items and items marked as final sale are non-returnable.

Contact us via email at hello@chilangohome.com or WhatsApp with your order number. We will provide a prepaid return shipping label for domestic orders.

Machine wash cold on a gentle cycle, tumble dry low. Avoid bleach. Iron on low if needed. Our embroidered pieces should be washed inside-out to protect the handwork.

Contact us within 48 hours of delivery with photos of the damage. We will send a replacement at no additional cost.

No — we offer guest checkout. Simply add items to your cart, enter your shipping and payment information, and complete your purchase. No account required.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through our secure payment processor, Stripe. All transactions are processed in USD.

Absolutely. Payment information is processed securely through Stripe with industry-standard SSL/TLS encryption. We never store your full credit card number on our servers.